E.J. Becker - Inside Kansas City's 311 Call Center - Part Two

Kansas City's Morning News
Thursday, March 12th
How many times does the phone ring, you look at it, don’t know the number, stop and think…should I or shouldn’t I?  Some of our fellow Kansas Citians don’t have that luxury…by choice.  When the phone rings, they pick it up.  And they never know what’ they’ll hear on the other end.