Sen. Claire McCaskill calls on USPS to explain complaints of poor service

Jim Cunningham
May 08, 2017 - 6:40 am

Two senators are checking on complaints about poor service from the U.S. Postal Service, days after KMBZ News aired a story about persistent problems in Kansas City's Northland.

Sen. Claire McCaskill (D-MO) and Sen. Heidi Heitkamp (D-ND) are stepping up to address concerns about the accuracy of delivery data from the USPS. 

Sen. McCaskill released a statement saying they area calling for answers on what the USPS is doing to improve mail delivery throughout the country, especially rural communities. McCaskill also indicated the postal service needs to ensure its delivery data accurately reflect customers' experiences.

Too many customers are reporting unreasonable delays, with mail taking as much as a week longer than its supposed to take, Sen. McCaskill said. 

Both Senators are requesting a report from the Government Accountability Office that would investigate how USPS holds its employees accountable for accurately scanning the mail at appropriate points in the delivery system. The GAO would would also be asked to determine whether there are informal or formal practices that result in employee misconduct.

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