KCP&L customers targeted more and more by phone scammers

April 25, 2018 - 1:40 pm

Kansas City, MO - There has been a surge in reports of scammers targeting utility customers, according to a spokesperson for KCP&L.

Scam phone calls are up 76 percent in just the first quarter of the year, according to KCP&L spokesman Jeremy McNeive.

The scammers often threaten customers by phone, saying they'll disconnect their electricity within an hour if they don't pay up.

They often demand payment on a GreenDot prepaid card, something McNeive says the utility will never do.  

He says if you do have an overdue bill, KCP&L will work with you to set up a payment plan.

Some signs to spot a scam include:

  • Threat to disconnect: Scammers may aggressively tell customers their utility bills are past due and service will be disconnected if a payment is not made – usually within an hour.
  • Request for immediate payment: Scammers may instruct the customer to purchase a prepaid card – widely available at retail stores – then call them back supposedly to make a bill payment.
  • Request for prepaid card: When the customer calls back, the caller asks the customer for the prepaid card’s number and PIN, which grants the scammer instant access to the card’s funds, and the victim’s money is gone.
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