Drivers wait hours for simple license renewals at Kansas Department of Revenue offices

KMBZ News Staff
July 09, 2018 - 3:56 am
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Kansas drivers are being pushed to their boiling points because of long lines and hours-long waits at licensing offices.

People in Johnson County's office in Olathe reported waiting in line for several hours, even after they registered online.

"(The place) opened at seven, so I got here a little bit early and there was a line down the street," one man told KMBZ on Friday. The man, whose name is Rob, said he took a day off from work to get a simple license renewal.

Summer is generally a busy time for the Kansas Department of Revenue, because there are a lot of young drivers going in for the first time. Those youngsters have to go through driving tests. Holiday weeks are even busier.

"You've got a lot of people who are trying to take care of that errand while they have the day off," said Rachel Whitten with the Department of Revenue.

Adding to the frustration is increased paperwork associated with the federal Real ID requirement that goes into effect October 1, 2020. Anyone who wants to board a plane or enter a secure federal facility will need a more secure, Real ID. Some people decline the federal ID out of privacy concerns.

"If you do not choose to get a Real ID, you'll get a valid, state-issued ID that you can use for everything else, except to board a federal facility, such as an airplane or a military base," Whitten said. "You can use it for everything you do now, it'll just say 'Not for Federal ID' on the top."

To avoid the longest lines, people can try going to the DMV on Wednesdays and Thursdays.

The Department of Revenue has a list of documents people need to get a Real ID at its website.

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